Hyatt Zilara Cancun Hotel

ex. The Royal Cancun

Blvd. Kukulcan Km 11.5, Hz Zona Hotelera, Cancun, Mexico, 77500  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
^

Hyatt Zilara Cancun Hotel

 Free Wi-Fi

Free Wi-Fi in public areas

 Parking

Paid parking

 24-Hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Swimming Pool

Outdoor swimming pool

 Fitness/Gym

Fitness center

 Sports activities

Aqua park

Tennis court

Golf course

Water skiing

Cycling

Billiards/Pool tables

Darts

Table tennis

 Spa and relaxation

Spa & wellness center

Solarium

Turkish bath

Reflex massage

Massage

Steam bath

Jacuzzi

Overview

Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 16), formerly THE Royal Cancun. Prominently located on the widest stretch of beach in the heart of Cancun’s Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.

Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.

Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa– Cancun’s only ocean view spa – wine and spirits tastings, enhanced pool and beach butler service and more.

Whether planning a convention, a business gathering, or a dream wedding the perfect event requires extraordinary settings. Hyatt Zilara Cancun offers 21,000 square feet of flexible meeting and event spaces, plus breathtaking beach and outdoor venues, with personal and attentive event planners to assist you in creating a memorable affair.

Hyatt Zilara Cancun is 15 minutes away from downtown, only 20 minutes from the Cancun International Airport and near the best golf courses, shopping malls, restaurants and nightlife this city has to offer.

Year renovated:   2012.  Number of floors:   8.  Number of rooms:   307.

Dining options

At the hotel Hyatt Zilara Cancun guests are invited to a buffet breakfast served for free.  The hotel Hyatt Zilara Cancun provides visitors with a free continental breakfast.  The hotel Hyatt Zilara Cancun serves a full breakfast for free. 

This field is required.
Email not defined
 Open
WRITE A QUICK REVIEW
Very Bad Excellent
1 2 3 4 5 6 7 8 9 10
Rate this hotel
YOUR IMPRESSION OF THE HOTEL

In general

Pros

Cons

YOUR DETAILS
First Name
Email
Cancel
To get your review moderated and published, please read our Terms and Conditions.

Facilities

General

  • Free Wi-Fi in public areas
  • Paid parking
  • Handicap parking
  • VIP check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Allergy-free rooms
  • Air conditioning in public areas
  • Adults only
  • 24-hour security
  • Safe deposit box
  • Smoke detectors
  • Multilingual staff
  • No pets allowed
  • Lobby
  • Souvenir shop
  • Coffee shop
  • Private beach
  • Currency exchange
  • ATM/Cash machine
  • Beauty salon
  • Luggage storage
  • Elevator
  • Rooms/Facilities for disabled

Guest Parking

  • Free private parking is possible on site.

Sports & Fitness

  • Water skiing
  • Cycling
  • Tennis court
  • Golf course
  • Billiards/Pool tables
  • Darts
  • Aerobics
  • Fitness center
  • Table tennis
  • Racquetball
  • Volleyball
  • Tennis

Services

  • Paid airport shuttle
  • Valet parking
  • 24-hour room service
  • Bell staff/Porter
  • Bicycle rental
  • Car rental
  • Limousine service
  • Dry cleaning
  • Self-service laundry
  • Wedding services
  • Medical facilities service
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance
  • Shoe shine service
  • Wake up service

Dining facilities

  • Half board
  • Continental breakfast
  • In-room breakfast
  • A la carte restaurant
  • Swim-up bar
  • Snack bar
  • Cafe
  • Catering service
  • Coffee/Tea in lobby

Meeting facilities

  • Business center
  • Exhibition space
  • Conference room
  • Meeting/Banquet facilities
  • Printers
  • Fax/Photocopying

Children's facilities

  • Cribs/Baby cots
  • Video games

Leisure facilities

  • Outdoor swimming pool
  • Beach umbrellas
  • Beach towels
  • Aqua park
  • Live entertainment
  • Health club
  • Spa & wellness center
  • Turkish bath
  • Steam bath
  • Solarium
  • Jacuzzi
  • Massage
  • Free cabanas
  • Sun terrace
  • Garden area
  • Library
  • Leisure/TV room
  • Television in lobby
  • Reflex massage

Room view

  • Sea view
  • Ocean view
  • Beach view

Room facilities

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Heating
  • VIP room facilities
  • Paid in-room safe
  • Mini-Bar
  • Tea and coffee facilities
  • Bottled water
  • Soundproofed rooms
  • Sitting area
  • Rooftop terrace
  • Balcony
  • Rollaway/Extra bed
  • Chaise lounges
  • Wardrobe
  • Ironing facilities
  • Mirror
  • Fan/Extractor
  • In-room jacuzzi

Bathroom

  • Shared bathroom
  • Bathtub
  • Steam shower
  • Room toiletries
  • Hair dryer
  • Slippers
  • Towels
  • Bathroom telephone

Bedroom

  • Premium bedding
  • Pillow top mattress
  • Pillow menu

Media

  • Paid movies/Video
  • Flat-screen TV
  • Cable/Satellite television
  • DVD player
  • Hi-Fi
  • Direct dial telephone
  • Free local telephone calls
  • Radio
  • AM/FM alarm clock

Policies

Check-In

  • from  1 am

Check-Out

  • until  1 am

Children and extra beds

  • All children under the age of 2 may stay for free in a crib. 
  • Maximum capacity of extra beds in a room is 1. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Hyatt Zilara Cancun Hotel Cancun location
Show big map »

Hotel Address:

Blvd. Kukulcan Km 11.5, Hz Zona Hotelera, Cancun, Mexico, 77500

Get directions
City Center
  • Cancun
    10.3 km
Airports
Beaches
  • Forum Beach Cancun
    1.8 km
  • Playa Marlin
    1.9 km
Hotel information
  • Check-In:
    from  1 am
  • Check-Out:
    until  1 am
  • Year renovated:
    2012
  • Number of floors:
    8
  • Number of rooms:
    307

Hotel Awards

MexicanHOTEL AWARDSHighly RecommendedCancunHyatt Zilara Cancun

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge

Rooms and availability

Junior Suites Ocean View
Check Prices
— Less information+ More information

Size: 653 sq. ft. (61 sq. m.) including terrace
Elegant extra large Junior Suites with ocean view
In-suite double Jacuzzi
Royal Bed® with pillow top mattress mattress, fine high thread linen, plus duvet
covers and multiple pillows
Handcrafted mahogany furniture

Royal Junior Suites Ocean View
Check Prices
— Less information+ More information

Size: 653 sq. ft. (61 sq. m.) including terrace
Located on upper floors with superb location offering breathtaking Caribbean unobstructed ocean views
Royal Service® and Royal Housekeeping®;
NEW! World’s first online guest suite assignment with visual tours of the suite and associated view from terrace

Royal Junior Suites Oceanfront
Check Prices
— Less information+ More information

Size: 653 sq. ft. (61 sq. m.) including terrace
Premium location oceanfront
Royal Service® and Royal Housekeeping®
Complimentary unlimited golf green fees (transportation not included
NEW! World’s first online guest suite assignment with visual tours of the suite and associated view from terrace

Royal Corner Suites Oceanfront
Check Prices
— Less information+ More information

Size: 758 sq. ft. (71 sq. m.) including wrap around balcony
Extra-spacious oceanfront suites feature large wrap-around balcony offering magnificent Caribbean turquoise ocean views in two different directions
Complimentary unlimited golf green fees (transportation not included)

Royal Master Swim-Up Suites Beachfront
Check Prices
— Less information+ More information

Size: 848 sq. ft. (79 sq. m.) including the terrace
Located at the pool/beach level – best resort location & Cancun’s first ultra-romantic, premium, split-level
A semiprivate pool with two comfortable in-pool wet chaise lounges right outside the terrace with easy access to giant oceanfront resort infinity pool
Expanded living area, desk and snack bar

Royal Presidential One-Bedroom Suites Oceanfront
Check Prices
— Less information+ More information

Size: 1331 sq. ft (124 sq. m.) including terrace
Premium penthouse floor location with magnificent views of the Caribbean, fabulous design and chic décor with enhanced amenities
Enhanced amenities and feature a separate, extra large bedroom
Marble bathroom with unique steam shower and glamorous “Cinderella” vanity corner
A separate, spacious living/dining room area with built-in, fully stocked bar and kitchenette
An expanded terrace area with comfortable patio furniture & hammock

How to reach hotel

hotel Hyatt Zilara Cancun Hotel Cancun location
Show big map »

Hotel Address:

Blvd. Kukulcan Km 11.5, Hz Zona Hotelera, Cancun, Mexico, 77500

Get directions
City Center
  • Cancun
    10.3 km
Airports
Beaches
  • Forum Beach Cancun
    1.8 km
  • Playa Marlin
    1.9 km
Hotel information
  • Check-In:
    from  1 am
  • Check-Out:
    until  1 am
  • Year renovated:
    2012
  • Number of floors:
    8
  • Number of rooms:
    307

Hotel Awards

MexicanHOTEL AWARDSHighly RecommendedCancunHyatt Zilara Cancun

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge

Hyatt Zilara Cancun Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

What's nearby

Tourist attractions

  • Crococun Zoo - 4.6 km

Golf courses and Country clubs

Local attractions

  • Museo Sensorial del Tequila - 1.7 km
    Blvd. Kukulcan km 12.5, zona hotelera, Cancun
  • Forum Beach Cancun - 1.8 km
    Blvd. Kukulcan km 9 Zona Hotelera, Cancun
  • Wet'n Wild Cancun - 2.0 km
    Blvd Kukulkan Km. 25, Cancun
  • Plaza Isla - 1.8 km
    Zona Hotelera, Cancun
  • Playa Marlin - 1.9 km
    CancunMexico
Hotel information
  • Check-In:
    from  1 am
  • Check-Out:
    until  1 am
  • Year renovated:
    2012
  • Number of floors:
    8
  • Number of rooms:
    307

Hotel Awards

MexicanHOTEL AWARDSHighly RecommendedCancunHyatt Zilara Cancun

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge

Hotels nearby
Mia Cancun Resort
4 stars
0.4 km
Nyx Hotel Cancun
4 stars
0.6 km
Riu Cancun Hotel
5 stars
3 km
Real Inn Cancun
3 stars
4 km
Cities nearby

Hyatt Zilara Cancun Reviews

Guest reviews are submitted by our customers after their stay at Hyatt Zilara Cancun

Average guest rating

9.2out of 10
Superb
Based on 45 reviews

Rating by category:

Service
9.7
Value
9.5
Rooms
10.0
Location
9.8

Individual guest reviews

  • Older travelers
    8.8

    It was relaxing, i enjoyed the ocean and the staff was very good

  • Couple
    7.0

    Restaurants were good. Staff is extra nice

    It's not as luxury as it appears in pictures. The bed is not very comfortable compared to other well known hotels. The towels are not soft. I had the royal junior suite ocean front which was supposed to have free internet in the room (starting from this level and up) But there was no network in the room

  • Older travelers
    9.6

    The hotel is wonderful. The services is great. The spa is fantastic. Very nice and classy.

    The food was bad. There was a lot of choice but literaly nothing you could enjoy. Everything tasted the same. The restourants around were much better. The food was not your 5 star expectations.

  • Older travelers
    10.0

    The first thing I noticed was the impeccable attention to detail in everything. The floor plan, the decor, the architecture, the food, the service was all 1st class. I loved the room and the pool area. They was beautiful, the room furnishings were top quality and I felt like I was in a luxurious apartment, not a hotel room. The pool was not a bland oval or rectangle, but a unique shape that spread the entire length of the hotel.

  • Group of friends
    10.0

    This hotel has been the highlight of my whole trip including all of the usa. The people and service is amazing and will do anything to make your trip more enjoyable. They even have an activities person who organises stuff to do during the day and off to the clubs in the night. Best place ever !!

  • Couple
    7.8

    The hotel in itself is amazing in design, but the rooms are not sound proof at all. We kept waking up to noise from next door, and upstairs in the room above. On 3 occasions our phone rang at 9am or housekeeping would try and service the room before 10am...not good for people who enjoy sleep ins. They need to start servicing rooms later. The pool area was great, as was the beach access...so beautiful and probably the best part of the experience there. Some of the staff were the best we had dealt with - IVAN (hands down the best hotel staff member we have ever experienced in over 15+ years of travelling). The staff do make this hotel what it is, if only other features were as good as the staff this could be one of the best hotels in the world. Until they fix the gaps in their offerings though, they have a long way to go.

    I feel bad for writing this as we did generally enjoy our stay, but for $4,100 for 6 nights, we were expecting everything to be above and beyond our expectations. It is fair to say these expectations were not met in certain areas. The food was 2-3 star standard in most of the restaurants. Room service in particular failed miserably every time. Our first night was met with cold room service, followed by what was meant to be a romantic honeymoon breakfast on our balcony the next morning. The staff only brought my wife's meal, not mine (they forgot mine). By the time they brought mine, her food was cold, as was mine. Omelette was cold and rubbery, and the toast was moist and cold. We literally wrote off the PELICANO's restaurant and refused to eat their again after they brought my wife a chicken breast dish that was ice cold (we found at later that night another traveller had caught food poisoning and had ended up in hospital)...this is not the type of food service we get in Australia at a 3 star hotel let alone a 5-star - if the Royal has one Achilles heel - it is the food. We must commend their ASIANA restaurant though as it was the only place that did exceed our expectations. We stayed at 6 hotels in 6 different cities in the USA and Mexico on our 4.5 week honeymoon. The Royal was $2,000 more expensive than most of them for the same period. The PUEBLO BONITO PACIFICA in Cabo was almost half the price, but a much more exclusive hotel and blew THE ROYAL away in so many areas. Whilst the ROYAL did so well in some areas, in hindsight we wished we had stayed less time at THE ROYAL and stayed longer at the PACIFICA or Isla Mujeres.

  • Couple
    9.6

    Excellent hotel, with extraordinary structure and services. I recommed the hotel for any kind of vacation trip.

  • Older travelers
    10.0

    Food was great; staff was great; location and facilities superb; clean. I would go there again in a heartbeat.

    Hard to get reservatons for some restaurants yet when we actually did go, most of the tables were empty.

  • Group of friends
    10.0

    love it!definatly will choose this hotel next time!

How to reach hotel

hotel Hyatt Zilara Cancun Hotel Cancun location
Show big map »

Hotel Address:

Blvd. Kukulcan Km 11.5, Hz Zona Hotelera, Cancun, Mexico, 77500

Get directions
City Center
  • Cancun
    10.3 km
Airports
Beaches
  • Forum Beach Cancun
    1.8 km
  • Playa Marlin
    1.9 km
Hotel information
  • Check-In:
    from  1 am
  • Check-Out:
    until  1 am
  • Year renovated:
    2012
  • Number of floors:
    8
  • Number of rooms:
    307

Hotel Awards

MexicanHOTEL AWARDSHighly RecommendedCancunHyatt Zilara Cancun

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge